Accessing Care
As a Senior Care Plus Member you have care options for in-person, at home and virtual visits.
Finding Care
Providers, Urgent Care vs Emergency Room
Urgent Care Services
Urgent Care is defined as sudden and unforeseen, medically necessary treatment normally received in a doctor’s office, but because of the time of day or because of your physician’s advice, is obtained at an Urgent Care Center.
Virtual Options
Emergency Room Care
An emergency is defined as the sudden and unexpected onset of a condition that requires immediate medical attention. If such condition is not treated, it could reasonably be expected to result in serious bodily injury or death. If it is an emergency situation, go to a contracted provider hospital Emergency Room if you are within the service area, or to the nearest hospital Emergency Room if you are outside the service area. Please pay your applicable co-payment, deductible, or coinsurance at the time of service. Please notify our Customer Services Department within 48 hours of discharge from the Emergency Room so we may ask you important questions about your Emergency Room visit.
