Grievances

If you have a complaint, such as a problem with wheelchair access, Customer Service can help. You have the right to choose a provider for your care. You have the right to choose a provider in the plan’s network. Call Customer Service to learn which doctors are accepting new patients. You also have the right to go to a women’s health specialist (such as a gynecologist) without a referral and still pay the in-network cost-sharing amount. As a plan member, you have the right to get appointments and covered services from your providers within a reasonable amount of time. This includes the right to get timely services from specialists when you need that care. You also have the right to get your prescriptions filled or refilled at any of our network pharmacies without long delays.