Policies & Procedures
Policies & Procedures VIEW POLICIES & PROCEDURES Report a Compliance Concern Below Report by Phone 1-800-611-5097 Report Online Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free:…
Member Grievance Procedure
…MyChart. You may also submit a complaint online via the Medicare Complaint Form. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711…
Make a Payment
Making A Payment Make a Premium Payment By Phone Senior Care Plus members can make a one-time payment by credit card or eCheck over the phone by calling 775-982-3112. Make…
Formulary
…775-982-3112 or toll-free at 888-775-7003 (TTY users should call the State Relay Services at 711) Monday – Friday, 7 a.m. to 8 p.m. Customer Service also has free language interpreter…
Formulary Search
…at 888-775-7003 Mon – Fri, 7 a.m. to 8 p.m. TTY users should call the State Relay Services at 711. Customer Service also has free language interpreter services available for non-English speakers….
Accessing Care
…time of service. Please notify our Customer Services Department within 48 hours of discharge from the Emergency Room so we may ask you important questions about your Emergency Room visit….
Chat Survey
Chat Survey Customer Service Experience At Senior Care Plus, we prioritize feedback and continuously strive to enhance our services based on your valuable input. Please take a moment to tell…
Coverage Determinations & Appeal Rights
…how to name a representative. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m….
Prescriptions
…Learn More Customer Service Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us…
Request Information
…Plan or Medicare Advantage Prescription Drug Plan. For more information, please call Senior Care Plus Customer Service Monday – Friday, 7 a.m. to 8 p.m. If you have impaired hearing,…
Request Information
…Plan or Medicare Advantage Prescription Drug Plan. For more information, please call Senior Care Plus Customer Service Monday – Friday, 7 a.m. to 8 p.m. If you have impaired hearing,…
Welcome to Senior Care Plus
…well-being. Our goal is to ensure that you receive the best quality care and service as soon as you need it. Senior Care Plus has a lot to offer… let’s…
CMS Star Ratings
…from Medicare 4 Stars We received the following Summary Star Rating for Senior Care Plus’s health/drug plan services: Health Plans Services: 5 Stars Drug Plan Services: 3 Stars View 2025…
Senior Care Plus Newsletter
Benefits Bulletin Get the latest news from Senior Care Plus! Click on a button below to view a PDF version of your Benefits Bulletin. Winter 2023 spring 2023 Winter 2022…
Over-the-Counter Benefits
…online orders. Phone Orders To place an order by phone, please call 877-200-4189 (TTY: 711). Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days…
Home
…name, phone number, and preferred call time for your personal consultation. Schedule a call Retirement Benefits Seminar Know Your Options Attend a Retirement Benefits Seminar from Senior Care Plus to…
Schedule a Call
Schedule a Call Medicare Advantage Plan Information Senior Care Plus Enrollment Specialists are happy to answer your Medicare questions. To schedule a call, simply send us your name, phone number…
Senior Care Plus Member Experience Survey
…the quality of care provided by your Primary Care Provider, calling customer service, and overall satisfaction. Can I skip questions or stop the survey if I need to? Yes, you…
Chat with Us
…Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Email customer_service@hometownhealth.com…
Interoperability
…access to documentation, registration services, Developer Sandbox services and other developer services related to application programming interfaces (APIs) provided by Hometown Health, pursuant to the Centers for Medicare & Medicaid…
Referral Process
…required for most services. Please see your Evidence of Coverage to determine the unique requirements for each service and work with your PCP to fulfill any requirements. A few important…
Careers with Senior Care Plus
…sharing Renown Health’s mission to make a genuine difference in the health and well-being of the communities we serve. We offer wide-ranging medical coverage and great customer service to our…
Help Center
Help Center Welcome to the Senior Care Plus Help Center. Access valuable resources and contact our representatives, who can assist by phone or email. Call Center Hours: Monday – Friday,…
Southern Nevada Partners
…Senior Care Plus members have 24/7 access to Teladoc’s board-certified doctors by phone or video in all 50 states. Visit Teladoc.com or call (800) 835-2362 to get started. EyeMed Senior…
DispatchHealth
…is available from 8 a.m. – 10 p.m., seven days a week, 365 days a year including holidays. More Information & Helpful Links Customer Service Find out more at the…
For the Healthiest Reasons
…provider choice. Reason #4 We offer exclusive Senior Care Plus primary care practices to better serve our members. Reason #5 We offer locally-based customer service with friendly staff ready to…
Annual Enrollment Period Article
…and complicated, potential members are welcome to visit our office at 10315 Professional Circle, Reno, NV 89521. One of our customer service representatives will help guide potential members through the…
Teladoc
…phone. Learn more below: Teledoc mobile app Download Instructions Meet Our Doctors Teladoc is simply a new way to access qualified doctors. All Teladoc doctors: Are practicing PCPs, pediatricians, and…
Reporting to Government Entities
…Theft Hotline Nevada Office for Consumer Health Assistance (OCHA) Office for Civil Rights (OCR) Office of Inspector General (OIG) Report a Compliance Concern Below Report by Phone 1-800-611-5097 Report Online…
Changing Your Primary Care Physician
Changing Your Primary Care Physician If you need to change your Primary Care Physician, you may do so several ways: By phone, fax, or e-mail. You will receive a new…
